As Alberta and the rest of Canada begin to lessen restrictions and move towards life after COVID-19, we have developed our own Road to Recovery. This plan is dependent on Chief Medical Officer of Health's Orders and Alberta's Relaunch Strategy.

It is important to note that in these uncertain times, we cannot plan perfectly and at any time activities and services may be restricted again. As we learn more, we will update our Road to Recovery.

Important Information regarding Visits to Continuing Care Sites (May 1)


All visits must be pre-arranged with the Manager or designate

  • Must be an essential designated visitor named by the resident/legal decision maker
  • Can only visit if providing assistance to improve quality of life or care (e.g., helping at meal times) OR if the resident is at end of life
  • Only one designated visitor at a time
  • Must complete the health check (questionnaire and temperature check)
  • Must wear a mask
  • Must perform hand hygiene upon entering and exiting room and site
  • Cannot visit other residents
  • No children allowed unless visiting for end of life – must be accompanied by essential designated visitor


All visits must be pre-arranged with the Manager or designate

  • Essential designated visitors as named by the resident/guardian and one other person
  • Must sit or stand 3 metres apart
  • Must wear a mask
  • Children allowed (included in the 2 visitors maximum)
  • No one but the designated visitor is allowed into the building and must follow the protocols above
  • Must remain on property
  • Manager will set visiting times and locations, as well as determine maximum number of visits that can be accommodated with existing staffing

Essential Designated Visitors

  • Must call to arrange visit
  • Must enter site for pre-screening and receipt of masks
  • Must comply with all physical distancing public order requirements
  • Visitors should self screen prior to attending the site and cancel visit if they have any symptoms
  • Masks must be safely disposed of in garbage receptacle and not left on building grounds
  • No random visits allowed


  • Upon re-entry must wash hands/use hand sanitizer and complete the health screening

How is WALA preparing?

A team of Senior Leadership and Infection Prevention & Control (IPC) staff are in communication daily to monitor and respond to the situation. This team maintains contact with the Government of Alberta and municipalities to address and respond to any concerns.

  • We have several Policies & Procedures in place to deal with outbreaks. These are available at all our sites.
  • We have a comprehensive IPC program led by experienced staff who are monitoring and communicating the situation within our facilities.
  • Existing contingency and emergency plans are being reviewed and will be implemented as necessary. We are also in contact with municipalities and their emergency planning.
  • Our Education Department provides necessary training to ensure all staff are current and meet necessary standards.
  • Frontline staff receive ongoing education regarding Personal Protective Equipment and IPC protocols.
  • We are in contact with suppliers and contractors to ensure critical goods and supplies are available.

How are we protecting our residents?

Our residents are a priority and we are implementing measures to ensure their health & safety.

  • Our lodges follow the essential visitor restrictions as outlined by Alberta Health Services.
  • Meal service changes for our residents  have been implemented to meet  guidelines of social distancing in all our facilities that offer food service.
  • Activities will continue but with limitations on group sizes and no volunteer involvement.

What should families and visitors do?

As per Alberta Health guidelines, we are restricting our lodges. 

If you are visiting, please follow the below guidelines:

  • If you have travelled out of the province, please self-isolate for 14 days and do not visit your loved one
  • Continue to practice good hand hygiene and avoid touching your face
  • Please stay home if you are unwell to prevent the spread of illness

If you believe you have been exposed, please take the necessary precautions. You can do a self-assessment at As well, you can call the HealthLink at 811 for guidance. We understand there are wait times involved with this number but it is the best resources available.

If you have any questions, please contact lodge staff.

What is an essential visitor?

An essential visitor, defined by Alberta Health Services, as designated by the resident or guardian (or other alternate decision maker):

  • May be a family member, friend or paid caregiver over 18 years of age.  Visits from children are restricted, as children do not necessarily show symptoms of COVID-19. 

Visits from a designated essential visitor are limited to situations where: 

  • direct care is being provided to the Resident (i.e. feeding, constant observation for safety or participating in care when sites can’t meet resident care needs), or
  • a Resident is dying.